Last updated: 14 October 2026
GERTBERG respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website or contact us, why we collect it, how we protect it and what rights you have. We process personal data in line with Albanian Law No. 124/2024 “On Personal Data Protection” and, where it applies, the EU General Data Protection Regulation (GDPR).
1. Who We Are
The controller responsible for your personal data is:
GERTBERG sh.p.k.
NIPT: {tax number}
Address: {street}, Tirana, Albania
Email: info@gertberg.com
Phone: {phone number}
For any question about this policy or your personal data, write to us at info@gertberg.com with the subject “Data protection”.
2. What Personal Data We Collect
Data you give us
- Quote requests: name, company, tax number (NIPT), email, phone, city, country, the products and quantities you select and your message.
- Contact form: name, company, email, phone, topic and message.
- Technical support requests: name, company, contact details, product model, serial number, a description of the problem and any files you attach.
- Warranty and RMA requests: name, company, contact details, product model, serial number, purchase date, invoice number, a copy of the invoice and photos of the fault.
- Partner applications: company details, tax number, contact person, position, contact details, business information and any documents you upload.
- WhatsApp, email and phone: your name, number or email address and the content of your messages.
- Newsletter (if you subscribe): your email address.
Data collected automatically
- Technical data: IP address, browser type, device type, operating system, pages visited, time and date of visits and the website you came from.
- Download data: which documents, drivers or manuals you download.
- Cookies and similar technologies: see section 8.
We do not ask for sensitive data, such as health or religious information, and we ask you not to send it to us.
3. Why We Use Your Data and Our Legal Basis
| Purpose | Legal basis |
|---|---|
| Preparing and sending quotes, answering your questions | Steps taken at your request before a contract |
| Selling and delivering products, handling warranty, repairs and RMA | Performance of a contract |
| Providing technical support | Performance of a contract, or our legitimate interest in supporting our products |
| Reviewing partner applications and managing partnerships | Steps before a contract and performance of a contract |
| Keeping invoices and accounting records | Legal obligation |
| Keeping the website secure and preventing spam and fraud | Legitimate interest |
| Website analytics and advertising measurement (Google Analytics, Meta Pixel) | Your consent, given through the cookie banner |
| Sending newsletters and product news | Your consent, which you can withdraw at any time |
4. Who We Share Your Data With
We do not sell your personal data. We share it only when needed, with:
- Service providers who work for us, such as our website hosting company, email provider, IT support and spam protection services. They may only use your data to provide their service to us.
- Courier and delivery companies, to deliver products or collect items for repair.
- Manufacturers and repair partners, when needed to handle a warranty claim or repair.
- Authorized GERTBERG partners, if you ask to buy through a partner in your area, so they can contact you.
- Analytics and advertising providers (Google and Meta), only if you accept the relevant cookies.
- Public authorities, such as tax authorities or courts, when the law requires it.
5. International Transfers
Some of our service providers, such as Google and Meta, may process data outside Albania, including in the European Union and the United States. When this happens, we make sure appropriate safeguards are in place, as required by Albanian law, such as standard contractual clauses or transfers to countries recognised as providing adequate protection.
6. How Long We Keep Your Data
- Quote requests and contact messages: up to 2 years after our last communication, unless they lead to a purchase.
- Customer, sales and warranty records: for as long as the law requires for accounting and tax purposes.
- Support and RMA requests: until the end of the product’s warranty period plus 1 year.
- Partner applications that are not approved: up to 1 year.
- Newsletter: until you unsubscribe.
- Analytics data: according to the retention settings in Google Analytics, a maximum of 14 months.
When data is no longer needed, we delete it or make it anonymous.
7. How We Protect Your Data
We use technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. These include an SSL-encrypted connection (HTTPS), spam protection on all forms, regular backups, restricted access for authorised staff only and secure passwords. If a data breach occurs that is likely to put your rights at risk, we will notify the Commissioner and, where required, you, as the law requires.
8. Cookies
Cookies are small files saved on your device when you visit a website. We use:
- Necessary cookies: needed for the website to work, for example to remember your quote list, language choice and cookie preferences. These cannot be turned off.
- Analytics cookies: Google Analytics 4, managed through Google Tag Manager, helps us understand how visitors use the website so we can improve it. These are used only with your consent.
- Marketing cookies: Meta Pixel helps us measure the results of our advertising on Facebook and Instagram. These are used only with your consent.
When you first visit the website, a cookie banner lets you accept or reject analytics and marketing cookies. You can change your choice at any time through the “Cookie settings” link in the website footer, or by deleting cookies in your browser.
9. Your Rights
Under Albanian data protection law, you have the right to:
- Be informed about how we use your data.
- Access the personal data we hold about you and receive a copy.
- Correct data that is wrong or incomplete.
- Delete your data (“right to be forgotten”) when there is no longer a reason to keep it.
- Restrict how we use your data in certain cases.
- Object to processing based on our legitimate interest, and to direct marketing at any time.
- Data portability: receive your data in a structured, commonly used format.
- Withdraw your consent at any time, without affecting processing that took place before.
To use any of these rights, email info@gertberg.com. We may ask you to confirm your identity. We will reply within the time limits set by law.
10. Your Right to Complain
If you believe we have not handled your personal data correctly, please contact us first so we can try to resolve it. You also have the right to file a complaint with the Albanian supervisory authority:
Information and Data Protection Commissioner (Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale)
Website: idp.al
11. Links to Other Websites
Our website may link to other websites, such as social media pages or partner websites. We are not responsible for their privacy practices. Please read their privacy policies.
12. Children
Our website and products are intended for businesses. We do not knowingly collect personal data from children under 16.
13. Changes to This Policy
We may update this Privacy Policy when our services or the law change. The latest version is always published on this page with the date of the last update.
14. Contact
For any question about privacy or data protection, contact us:
Email: info@gertberg.com
Phone: {phone number}
Address: {street}, Tirana, Albania